Refund policy
Returns & Replacements
At Canvashine, we want you to love what you receive. This policy explains your options depending on the type of order you placed.
How To Submit A Request
To start a return, exchange, replacement, or report an issue, please contact us within the applicable timeframe via our contact form at canvashine.com/pages/contact with:
- Your name and order number
- A clear description of the issue
- 1-2 photos where relevant
Once submitted, we will review your request and confirm next steps. Items sent back without prior approval may not be accepted.
Made-To-Order & Custom Prints
All Canvashine prints are made to order — produced specifically for you the moment your purchase is placed.
Because each piece is uniquely created on demand, we are unable to accept returns or exchanges for the following reasons:
- Change of mind or personal preference
- Incorrect size or variant selected at checkout
- Damage occurring after delivery
- Minor color variations between screen display and printed output — slight differences may occur due to monitor calibration and are not considered defects
- Framing, mounting, or display issues
We encourage all customers to carefully review size dimensions, product images, and descriptions before purchasing.
Damaged, Defective, or Incorrect Made-To-Order Items
If your made-to-order print arrives damaged in transit, has a production defect, or is incorrect, please contact us within 30 days of delivery. We will arrange a replacement at no cost to you. You are not required to return the damaged item.
We may request photographic evidence before arranging a replacement. If required photos or information are not provided within a reasonable timeframe, we reserve the right to close the request.
Custom & Personalized Orders
Custom quote prints and personalized designs cannot be cancelled, exchanged, or returned for change-of-mind reasons once production has begun. Exceptions apply only in cases of confirmed production defect or transit damage.
General Returns — Non-Custom Items
For any non-custom, non-personalized items, you may request a return or exchange within 14 days of receiving your order, provided the item is in its original condition and packaging with proof of purchase.
To start a return, contact us at canvashine.com/pages/contact. Once approved, return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or not as described.
EU & UK Orders — Statutory Rights
For eligible EU and UK online orders, you may have a legal right to cancel or withdraw from your order within 14 days of receiving it, without giving a reason.
Please note: this right does not apply to made-to-order or personalized items where production has already begun, in accordance with applicable consumer law.
If you wish to cancel an eligible order before production starts, please contact us immediately at canvashine.com/pages/contact. After notifying us of your wish to cancel, any eligible item must be returned within 14 days of that notification. Return shipping costs remain the responsibility of the customer unless the item is faulty, damaged, or not as described.
EU Model Cancellation Form
If you are an EU consumer and wish to cancel an eligible order, you may use the form below. You are not required to use this form.
To: Canvashine
Contact: canvashine.com/pages/contact
I hereby give notice that I cancel my contract of sale for the following goods:
Order number:
Ordered on:
Received on:
Customer name:
Customer address:
Customer email:
Date:
Refunds
If a return or refund is approved, it will be issued to your original payment method within 10 business days of us receiving the returned item or confirming the issue. Please allow additional time for your bank or card provider to process the payment.
If more than 15 business days have passed since approval, please contact us at canvashine.com/pages/contact.
Original Delivery Costs
Where EU or UK statutory cancellation rights apply, we will refund the standard delivery cost paid for the order where required by law. If a more expensive delivery option was selected, only the standard delivery cost may be refunded.
Late or Incomplete Requests
If a request is submitted within the applicable window but required evidence is not provided, or the case is not pursued within a reasonable timeframe, we reserve the right to close the case. In some circumstances we may offer a replacement or partial refund as a gesture of goodwill, but this is entirely at our discretion and does not entitle the customer to further remedy.
Consumer Rights
Nothing in this policy affects any statutory rights that may apply under applicable consumer laws in your region, including EU, UK, Australian, or US consumer protection legislation.
Contact
For any questions about your order:
canvashine.com/pages/contact
We respond within 24 hours.